Refund Policy
Last updated: February 5, 2026
This Refund Policy explains the circumstances under which NinjaPoster may issue refunds for paid subscriptions.
By purchasing and using NinjaPoster, you agree to the terms outlined below.
7-Day Money-Back Guarantee
New users can request a full refund within 7 calendar days of their initial purchase. This gives you time to evaluate NinjaPoster completely risk-free.
Refund Eligibility
NinjaPoster offers a generous refund window to allow new users to fully evaluate the Service.
Eligible for Refund
A refund may be requested within 7 calendar days from the date of the initial purchase, provided the request is submitted during this period.
Not Eligible
Refund requests made after this 7-day period are not eligible.
Recurring Subscriptions & Renewals
NinjaPoster subscriptions renew automatically unless canceled. Payments made for:
- Subscription renewals (monthly or annual)
- Plan upgrades or additional seats
- Continued use beyond the initial 7-day refund window
are generally not eligible for refunds.
Tip: You can cancel your subscription anytime from your account settings. Cancellations take effect at the end of your current billing period.
How to Request a Refund
Refund requests can be submitted in either of the following ways:
Option 2: In-App Chat
Use the chat widget in your NinjaPoster dashboard to speak with our team
If the request is made within the 7-day window, it will be reviewed and processed promptly.
Pro Tip: For faster processing, include your account email and the reason for your refund request.
Refund Processing
- Approved refunds are issued to the original payment method via Stripe.
- Processing times typically range from 3 to 7 business days, depending on your payment provider.
- You'll receive a confirmation email once your refund has been processed.
Effect of Refund
If a refund is issued:
- Access to paid features will be downgraded to the free plan
- Your subscription will be canceled
- Your account data and posts are retained for 30 days in case you resubscribe
Non-Refundable Circumstances
Refunds will not be provided for:
- Requests made outside the 7-day refund period
- Partial subscription usage
- Renewals or subsequent billing cycles
- Accounts terminated for Terms of Service violations
Policy Updates
NinjaPoster reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.
Contact Us
For questions regarding this policy or to request a refund, please contact:
Need help with billing?
Our support team is here to assist you with any billing or refund questions.